Missed the event? Listen to the recording here.
If you have any trouble downloading the recording please contact us here and we will send it through to you.
Missed the event? Listen to the recording here.
If you have any trouble downloading the recording please contact us here and we will send it through to you.
More then just that flashing box, lighting up like a disco in the corner of the room, routers play a particularly vital role in keeping your business safe, and your data secure, as well as creating efficient, and safe remote working conditions.
Here we look at the role of the router, and what you can do to ensure you have the right one for your business.
Think of your router like an important Traffic Officer only allowing approved content in and out of your business.
The difference between an entry level router and a higher quality router, that we can provide is a lot. Sometimes it pays to think outside the box, and not just take the router provided for free in the box.
When it comes to security, it is a good idea to take preventative measures. This is where the best secure routers come in, and where we can help you a lot with the right IT hardware. A router with built-in security controls and services that monitor your network around the clock is going to save you a lot of potential headaches. With your router protecting your area of coverage, your devices and your network safe.
“You must always change the factory default password for the router and ensure that the firewall and other security features are in fact enabled”.
Ever been confused by the codes that come up when you go to log in to your network?
WPA2 and AES are the best settings to secure your Wi-Fi from hackers. Remember that if a hacker is able to breach your network, they could steal important information, like bank details, or even your identity.
We strongly suggest against using an open network. An open network means you won’t have a password, so anyone can have access to your Wi-Fi and all of your devices.
Make sure to apply WPA2 to your router for improved protection of your online information.
Routers can be complex and can create harmony or havoc depending on the route you choose to follow. Buying a router with the highest security is crucial to protect your network.
Remote working conditions are the new normal, which means that many of us may need to upgrade our home routers too.
By speaking to our team, you could find quick connectivity and security gains with an upgraded router. In the end this can save a lot of time and money, as well as keeping your business safe.
One of the first things we all do is business owners is ponder our business name and what our domain name will be.
As our business evolves, sometimes we upgrade our business name, and our website. However, before you abandon your old website there are a few things that you need to know.
When you set up your Web presence, you select a domain name, and it’s part of all your URLs (FYI: URL stands for uniform resource locator).
For example, you are an accountant who specialises in small businesses in Whangarei, so you pick the domain name beancounter.co.nz for your business. Your emails come from Chiefbeancounter@beancounter.co.nz. From there you start building web traffic for your thriving accountancy firm.
You may even think ahead and purchase some similar domain names such as beancounter.com, or some similar names to redirect traffic and avoid losing customers to misspellings or typos.
The domain name is the basis of your business and is the foundation from where you grow. As you build the business, you may expand to new offerings and provide additional services that are beyond the scope of what you started with. For example, maybe you now also offer business counsulting so you need a more generic and umbrella type of term.
Before you abandon your old domain name – WAIT!
After you stop paying for your domain name and after a certain grace period, anyone can buy that abandoned domain name.
Whilst on the face of it that doesn’t sound that bad, I mean you’ve moved on from just being a bean counter and you want to expand. You didn’t want that old domain anymore…right?
Heres the problem, you just don’t know who might snatch up your old online calling card. Bad actors buy up abandoned domain names and re-register them with catch-all emails.
What’s a catch-all email? Well, remember Cheifbeancounter@beancounter.co.nz? That was you. But maybe you also had distinct emails for accounts, sales, support, office, Mary and James. All of these were going through Beancounter.co.nz. If someone emails someone at the previous domain owner’s business, it goes instead to the new owner. Having seized control of your old site, they gain access to all incoming emails, and they could see information you don’t want them to see.
The bad actor could also access online services once used by mary@beancounter.co.nz. All they would need to do is reset the password to hijack that account.
Security researchers have seen criminals claim abandoned domains to:
Especially if you use a domain name for email, don’t let the renewal expire. We didn’t even mention pirates who look for business websites that have lapsed so they can charge exorbitant ransoms to return that domain.
When you move to a new domain address, communicate the change with all your clients and vendors. Close any cloud-based user accounts registered with the old domain email address. Also, unsubscribe from email notifications that might share sensitive data.
Not sure about your domain name registrations, renewals, and what’s set to expire? We can help you with this. We will make sure you don’t abandon domain names, and ensure you close any associated accounts properly to protect your security. Contact our team here.
Meet Northland Kindergarten Association:
The Northland Kindergarten Association or NKA, has 25 kindergartens between Kaitaia in the Far North, to Ruawai in the heart of Kaipara.
NKA were concerned about their IT setup, so they approached an IT Alliance member with the below key issues:
They asked an IT Alliance member to do a risk analysis of their organization and to help them brainstorm a solution.
What was discovered:
They needed a solution that made their systems more secure, connected their team and helped bring their collective knowledge into one place.
Empowering Kindergartens with 365 Teams:
The IT Alliance member suggested to NKA that they could use Microsoft 365 Teams to empower their kindergartens using the following steps:
Although they had only intended to create a safer network and shared resources, NKA was able to use Microsoft 365 Teams for so much more!
How it helped them:
They moved all their documents into the cloud using a feature of Microsoft 365 called SharePoint. It helped them organize their document management so that they could share and manage content across the entire network of kindergartens. This saved them time, improved consistency and made their documents more secure.
They also improved training, communication and connectivity within their team. They had a whopping 120+ attendees at their annual conference. Due to Covid, they had to host the event online. Microsoft 365 Teams came in very useful. Again, training was provided, and they had two run throughs so that they could help anyone with login, microphone and camera issues. Their event went on for 5-6 hours and went off without a hitch!
The Education Review Office, and five other national guests were able to present vital information easily. They broke out into subgroups for discussions using the meeting room function. Their CEO even pre-recorded his video message.
One of the risks of always being online is that they were worried that they might miss a quality engagement. Luckily 365 Teams gave them the ability to engage. They were able to raise a hand, ask questions in the chat and follow along from home. Overall, it was much less expense than an in-person event!
The end result:
Overall, implementing Microsoft 365 Teams into NKA empowered their association with better cybersecurity, improved communications, empowered resource sharing that saved time and decreased event costs whilst maintaining event engagement. Not bad for one system in one place!
“We were grateful to have streamlined our processes and we now have one point of contact for all our sites. We enjoy having a consistent service throughout our organization. It means that the team understands what we need, and we know we are providing top notch service to our kindergartens.”
Lloyd Gurr Head of Projects, Northland Kindergarten Association.
If you would like to learn more about how 365 Teams could support your business join us for a FREE webinar through the EMPOWER Series. Click here to register.
Cloud services have been shaking up the industry for years now, and its adoption by small and mid-sized businesses is driving cloud computing’s growth.
Yet while there are many benefits to migrating to the cloud, it isn’t the solution for every situation. This article will explore some reasons why your business may not suit the cloud.
Don’t get us wrong. There are many business benefits of working in the cloud. These include:
Still, cloud computing isn’t a silver-bullet solution. There are areas of the business that you may want to think twice about before migrating to the cloud.
Consider how a move to cloud computing could affect your business. Don’t blindly sign up to put everything online. For one thing, cloud migration makes your business reliant on internet connectivity. If your small business struggles with a dodgy internet service provider (ISP), solve that before moving to the cloud. ISPs that suffer frequent outages or slow speeds are not great hosts for cloud computing.
In situations involving large amounts of data transfer, such as video editing, it doesn’t make sense to work from a cloud server.
You’ll also want to think twice before putting sensitive data in the cloud. Switching to cloud servers can improve security for many small businesses, and the move also gives them access to encryption and redundancy, but if data security is a concern (or a compliance issue), do a deep dive into providers’ cybersecurity efforts.
If you use custom software and data transfer, you may also want to reconsider migrating to the cloud: it may have never been designed to work in the cloud. New cloud-based software may promise all the same features and cost savings, but make sure you understand what that software does and doesn’t do.
The cloud option may not be right for you if your needs are going to change as your business evolves. Cloud vendors are going to try to keep you dependent on their solutions, and they don’t always make it easy for you to move to new software when you need different or new features.
You also run the risk of becoming a multi-cloud organization. This is when different teams at your business each have their own cloud software. This can give users access to best-in-class applications, but it can also lead to unwieldy computing complexity.
Successful cloud migration also requires good customer support. If your IT team is overworked (or nonexistent), you need a vendor with accessible cloud support. Alternatively, you could work with a managed service provider to support your transition to the cloud.
Considering a move to the cloud? Consult with our cloud computing experts first. We can guide you to a well-established cloud provider with a wide range of services. We’re also here to help with the migration. We can help make sure the solution suits your needs and the transition goes smoothly. Contact us here.
The environment in which we operate has significantly changed. Businesses in Northland have been driven to embrace remote working.
Every good business is constantly on the hunt for new ways to improve their efficiency, keep their costs down, and increase productivity and profit and decrease risk.
What if we told you that you might be sitting on a goldmine of opportunity?
Having Microsoft 365 is bit like owning a spaceship. You know what it’s used for, but how to use it? Let’s unpack it a bit further.
The most common problems we hear of through our IT Alliance network around the country are:
Would it surprise you to know that 50% of IT Alliance clients underutilize their Microsoft 365 Teams account? So why pay for something, and not use it all? You can join in our Empower Series here to hear more, but for now let’s start with document management and approvals.
Sharepoint and Power Automate are both free with your business Subscription. Did you know you could use them in these ways?
Microsoft SharePoint – SharePoint (their free document management system) can seem overly complicated because it can offer so much. But it doesn’t need to be so scary.
You can start small and use more functionality as needed or as you grow.
Basically, it’s a platform that offers content management and collaboration.
It helps with reducing duplicate files, gives you remote access (needed more than ever!) and allows you to work on the same document at the same time.
Find out more about SharePoint here: https://ita.co.nz/sharepoint-shakedown
Microsoft Power Automate is another free app that allows you to automate workflows across applications. You can use it to connect email and instant message alerts, synchronize files between applications, copy files from one service to another, collect data from one app and store it in another, and much more.
Templates are available to get you started. Efficiency is key for sustained success across businesses and Power Automate assists this by simplifying workflows with the automation of repetitive tasks.
Power Apps – is a low-code application development platform that integrates with Microsoft 365, Dynamics 365, Azure and more.
With Power Apps, web and mobile applications can be built without writing code. Instead, you can use pre-built templates and components with drag-and-drop simplicity.
Power Apps has been described as a bit like a meal delivery kit. The ingredients are pre-measured and chopped. The instructions are ready to go. All you have to do is prep and cook.
Because Power Apps has advanced logic and rules built-in, development time is cut by 70%. In some cases, it takes just a few hours to build an app. Or you can customize one of the pre-built templates in just minutes. Plus, Power apps connects to hundreds of business systems and databases. Here are some impressive statistics to show how Power apps is super useful.
Real Business, Real Change
Quality Food Services is the largest exporter of butter pastry in NZ. Up until a few years ago they were struggling with their documents and approvals as they were complicated and manual.
They used SharePoint to create an online document management system that had version control, search features and navigation that made finding documents and using them easier.
You could track your changes so that everyone was always up to speed on any project.
Power Automate helped QFS to automate their business processes and approvals using tailored notifications and automated data entry, saving plenty of time and increasing the accuracy of the approval process.
Power apps helped to collect information and display where everything was in the process so that the project could be managed much more easily.
All of this saved them time, money and decreased their risk significantly.
Where to from here?
If you have a process that you are helps make your document management process a little less of a headache, speak to us here. You are welcome to register to attend our next Empower Session here.
Meet Quality Food Southland or QFS for short. What started as a humble bakery and Café in the 1900’s by Annie C Miller, grew into New Zealand’s leading manufacturer in butter-based bakery products and sauces. They are the largest exporter of butter pastry in NZ. Up until a few years ago they were struggling with their systems and processes.
Their document management and approval systems were completely manual. This meant a LOT of paperwork, and complex filing systems as each product version had to be kept on hand. There could be many iterations which make things complicated. Their approval process was also a headache. QFS had eight different approval processes. At each stage, approval had to be signed off by three different signatories. As you can imagine there was a lot of paper, storage and wasted time, not to mention the risk of making a mistake, was really high.
Ideally, the team at QFS were keen to make a few improvements. Document storage and security were key. They wanted to get rid of the complex document folder structure while managing and keeping all their file changes. They wanted to replace the manual time-consuming approval process for an online version, complete with change notifications, tracked changes and approval process stage indicators. Essentially, they wanted to have the process more manageable, consistent and streamlined.
After consulting with an IT Alliance Member, the QFS team decided that the best course of action was to have these seasoned professionals cook up a nicely balanced solution using some Microsoft products called SharePoint, Power Automate, and power apps. These were all available through having Microsoft 365.
SharePoint helped create an online document management system that had version control, search features and navigation that made finding documents and using them easier. It even had a check in and out function. You could track your changes so that everyone was always up to speed on any project.
Power Automate helped QFS to automate their business processes and approvals using tailored notifications and automated data entry, saving plenty of time and increasing the accuracy of the approval process.
Power apps helped to collect information and display where everything was in the process so that the project could be managed much more easily.
QFS ended up with a very slick looking web-based system thanks to Microsoft 365 and its added products. The best part is that it is all in one place. The new system stores all documents, manages document check-in/out, maintains all version history and records document changes.
It allows users to check-out a document, make the required changes then completes the document approval process from start to finish. It includes notifications to stakeholders, updates progress and document control lists throughout the process. On approval, it creates a pdf version and stores it in a duplicate SharePoint suite used by “view only” staff. The result helps their business run more efficiently, with less risk. Sounds too good to be true, right?
If you are ready to empower your business with Microsoft Products like these, you can reach out to us here. If you would like to learn more, join us at this free event by registering here.
A New Year is a definitely a chance to kick things off the way you mean to go on.
For Northland businesses, we have compiled some key IT tips that can help your business to thrive.
If Covid has taught us all one thing, it is the need for flexibility around how we work. Agility is fast becoming one of the key differentiators of a business’s success. Creating easy ways for your team to communicate by enabling an all-in-one solution for communication, collaboration, will ensure that you stay connected and productive.
We know we say it all the time, but Cyber threats aren’t going anywhere. Keep the focus on security in 2022, as every business, no matter the size is at risk. Don’t risk losing time and money to a data breach or ransomware, instead talk to your IT company about the following:
In this era, I.T is an area where you don’t want to be taking shortcuts. Budgeting for your I.T is a wise move to ensure that you have continuously upgraded internet access, software and hardware upgrades as required. Unreliable internet service can cause downtime that has a run on effect with productivity, and can even lose your business valuable clients. Skimping on your I.T budget can lead to much bigger costs further down the road.
This might sound basic, but if you haven’t already shifted to a professional email, 2022 is the time to do this. Using a gmail account or similar doesn’t make a professional first impression, and more importantly is a security risk. We can easily help you to upgrade to reliable business-grade emails. Our team at @Computer can easily help you to navigate this.
Taking time to do an audit of your current technology, and how it is performing can identify any potential problems and streamline processes. There are still some supply issues with computer hardware, so make sure you are aware of what your business is likely to need in 2022, including any new employees, plus upgraded equipment, so you can plan ahead. If you can give us as much notice as possible, we can make sure that we do our best to source what you require.
Now is also a good time to hire a managed service provider. Partnering with an IT professional helps you make good technology decisions that can ultimately save you a lot of money. Getting advice from industry experts who understand the increasingly complex world of technology, security, and optimizing IT resources is an investment that ends up being a lot more economical then having the ambulance at the bottom of the hill.
Don’t worry if all of this feels overwhelming, our team at @Computer can offer you many options to help you have a stress free year with IT in 2022. If you would like further information, please feel free to contact us here.
2021 may be the Christmas that we all collectively exhale and exclaim “Thank goodness this year is over”.
However, before you rush out the office door for Christmas time, mistletoe and wine, here are a few quick IT tips, to ensure you have a relaxing break.
Every season you’re going to need good support from IT professionals. Keep your technology in tip top shape, and you’ll have a happier holiday season. A few preparations before leaving for Christmas holidays, will ensure a relaxing time for all. Here we help you with a quick check list:
Have you got your organization covered over the Christmas and New Year period? While everyone rushes off, it pays to ensure that your organization has adequate staffing levels, and/or availability of key resources.
If you are working on a skeleton staff, make sure that there is a backup contact in case of any information security or cyber incident. Also make sure that the staff running the show, actually know what they are doing! Many a security event has happened when staff are not adequately trained.
This is also a good time to review your company’s disaster recovery/business continuity plans, to ensure they cover these scenarios:
Nothing irritates customers more then not getting a quick reply. Be sure to communicate your office hours clearly to your customer, along with clear back up contact numbers.
Start telling customers your availability as soon as possible. Communicate it via as many avenues as possible:
If Christmas is a busy time for you, ensure that your technology can handle more traffic. Review system integrations to make sure front-and back-ends can communicate smoothly. Identify any issues or bottlenecks in advance to be able to upgrade or update any IT that needs help.
If you do need major IT upgrades or system changes, postpone them until after the holidays. Don’t mess with what works right now if you don’t have to do so.
Unfortunately, cyber criminals don’t seem to take a holiday. In fact, holiday season is a ripe time for cyber-attacks, as people are distracted.
In 2020, the greatest number of daily attacks in the last quarter of the year were on December 31.
Make sure you are protecting systems, detecting threats, and defending against attacks. A security assessment can help determine what you are doing well and could be doing better. Please contact your @Computer team member to discuss your specific concerns.
Beware what you share!
Whilst social media is a great tool to share holidays snaps, it pays to remember Social media can be difficult to keep these connections private, with a potential audience of…um… the entire world! The impact on the privacy of your devices, your sensitive information and even your personal security plays as a key disadvantage of social networking.
There is an abundance of fake accounts, trolls and fraudsters online, who seek to obtain and collect your personal information for possible criminal activity. Be strict with your privacy settings and be vigilant of the things you post. Avoid accidentally sharing information that could hint at:
If it is a slow time in your office, it can also be an ideal time to clear out old data and perform maintenance on PC’s such as clean the dust, move old data, and clean up user information. Take a break!
Some people will be working over the Christmas and New Year period, and if you are we’d like to THANK YOU for keeping the country running and services/goods flowing!
But for those of us who are taking a break – PLEASE – make sure you do get to switch off and have a real break away from your business / mahi. We all need to switch off for a while every year. Be well, stay healthy and return ready for an awesome 2022!
Things are moving so fast, and IT/online technologies are moving faster. What opportunities can you create, or gaps can you plug, with a smart IT/online strategy?
Ponder on this and give us a call in the new year to discuss how information, communication and online technologies can serve you. The team at @Computer wish you a happy Christmas and a wonderful New Year.
Cyber attacks on businesses in Northland are increasing in both sophistication and frequency.
High profile companies like Air New Zealand partner Travelex, Fisher & Paykel Appliances, Toll Group, Garmin, Canon, Honda, BlueScope Steel, Lion, transport giant Toll Group, Twitter, MetService and most recently even the NZX, are just some of the organisations to have been targeted by cyber criminals.
However it is not just the big companies, many small businesses here in Northland are also being targeted.
It really is a matter of ‘when not if’.
Cyber insurance is designed to fill the gap that traditional insurance policies don’t cover, minimising the impact of cyber incidents by providing cover for your own loss and third party costs. It provides your business with a structured crisis response plan and assists with returning to ‘business as usual’.
General liability insurance covers bodily injuries and property damage resulting from your products, services or operations. Cyber insurance is often excluded from a general liability policy.
It pays to check your current policies and ask questions. You may find that your other business cover won’t respond to a cyber or data breach claim.
The new Privacy Act 2020 which came into effect on 1 December 2020 means that all businesses now have legal requirements surrounding
The new Act requires mandatory data breach reporting if it’s reasonable to believe that the breach would cause serious harm to an individual. For example: If you’re engaging with a service provider to hold your clients’ personal data, for example a cloud-based CRM system, you remain responsible for the security and use of that personal information. If a Cyber breach were to occur, you would be held liable.
Ensuring business continuity and safeguarding your business from Business Interruption will enable you to return to the same financial position you were in before a Cyber event.
Like most insurance, premiums vary by insurer, the type of cover selected and your risk profile. As an estimate a policy with $100,000 cover could cost as little as $600 per annum.
All businesses need a security plan to protect their business and they should consider a Cyber Insurance policy as an essential part of this plan.
There are basic things that you can do to ensure good Cyber security. In this recent blog we share some top tips for your company.
CERT NZ has a number of useful and practical resources for businesses on keeping systems and data safe from cyber security attacks, including cyber security risk assessments for business, cyber security awareness for staff, phishing scams and your business and protecting your business online.
1. Install software updates
2. Implement two-factor authentication (2FA)
3. Back up your data
4. Set up logs
5. Create a plan for when things go wrong
6. Update your default credentials
7. Choose the right cloud services for your business
8. Only collect the data you really need
9. Secure your devices
10. Secure your network
11. Manually check financial details
For more info and links click here:
Cyber Security is a very real issue facing business owners these days. If you would like to discuss your individual needs, we provide security assessments to ensure that your business has the best protection.
Please feel free to reach out to us at reception@computer.co.nz