Author: computeradmin

TERMS AND CONDITIONS OF TRADE AND SALE

In these terms and conditions:
a) “Seller” means ULTRA IT LIMITED and its agents, successors and assigns.
b) “Buyer” means the person, firm, company or entity buying the Goods from the Seller
c) “Goods” means all Goods the subject matter of any contract for purchase between the
Seller and Buyer, including where the context permits a resulting product into which the
Goods are so incorporated, manufactured or commingled that their identity is lost in the
resulting product.

1. Contract:
   All Goods supplied by the Seller to the Buyer are supplied subject to the following Terms and
   Conditions of Sale which shall prevail despite any indication to the contrary by any person,
   agent or representative acting or purporting to act on behalf of the Seller.
2. Supply of Goods:
   Goods will be supplied where either direct credit, cheque or credit card payment
   accompanies an order or where a duly authorised Company Purchase Order has been
   received (whether in writing or verbal) and is charged against an account previously opened
   with the Seller.
3. Pricing:
   All prices listed are GST Exclusive unless otherwise stated. Prices are subject to change
   without notice.
4. Payment
   The Buyer agrees to pay to the Seller in full all invoices by the due date with no off-set or
   deduction.
   The due date shall be defined as the earlier of:
   a) On or before the due date for payment as listed on the invoice; ii) Immediately when the
   Buyer sells or disposes of the Goods; or iii) At the completion of any action which involves
   the Buyer’s solvency at which time the Buyer shall keep the proceeds of any sale separate
   from the Buyer’s funds.
   b) Where the Buyer’s account is overdue the Seller may, at its discretion, refrain from
   supplying any further Goods.
   c) The Buyer agrees to pay interest on all sums and overdue amounts outstanding at 1.5%
   per month from the due date or date of default as the case may be until payment is made.
   Interest will be compounded monthly and added to the overdue amount.
   d) If a solicitor or debt collector is instructed by the Seller to enforce or attempt to enforce
   any rights pursuant to these terms and conditions of sale then the Buyer agrees to reimburse
   (with all monies due) any liabilities, fees and disbursements as charged to the Seller as a
   result.
   e) The Seller may at its discretion apply any payments it receives from the Buyer in and
   towards the satisfaction of any indebtedness of the Buyer to the Seller and it shall not be bound by any conditions or qualifications that the Buyer may make in the relation to such payments.
5. Personal Property Securities Act 1999:
   a) The Buyer grants to the Seller a security interest in the Goods and all the Buyer’s present
   and after acquired property supplied by the Seller and their proceeds and accessions to
   secure payment of the purchase price of the Goods and all outstanding debts and
   obligations of the Buyer to the Seller.
   b) The Buyer will provide such information, do such acts and execute such further
   documents as in the Seller’s opinion may be necessary or desirable to enable the Seller to
   perfect under the PPSA the security of interest created by the these terms and conditions as
   a first priority interest or with such other priority as the seller may agree in writing.
   c) The Buyer will supply the Seller within 7 business days of written request copies of all
   documents granting security interests registered over the Buyer’s personal property. The
   Buyer authorises the Seller as an agent to request copies of all documents granting security
   interests registered over the Buyer’s personal property. The Buyer authorises the Seller as
   an agent to request any information from any secured party relating to any security interest
   which is held in any personal property which is or has been in the Buyer’s possession or
   control.
   d) The Buyer will immediately notify the Seller in writing of any change in the Buyer’s name.
   e) The Buyer agrees sections 114(1)(a), 116, 117(1)(c), 119, 120(2), 121, 125 to 127, 129,
   131 to 133 of the PPSA shall not apply to these Terms and Conditions or the security
   created hereunder.
   f) The Buyer waives the right to receive a copy of the verification statement confirming
   registration of a financing state or a financing change statement relating to the security
   interest created by these Terms and Conditions.
   g) The Buyer must not create, or allow or permit the creation of, a security interest (as
   defined in the PPSA) in any of the Good in favour of any person other than the Seller without
   first obtaining the Seller’s written consent, not may the Buyer allow or permit the creation of
   a lien over any of the Goods.
6. Delivery:
   The Seller shall use its best endeavours to arrange prompt delivery of goods ordered. Dates
   given by the Seller for delivery shall be deemed to be indicative only but will not be accepted
   as a condition of sale. If delivery of the goods is delayed for any reason whatsoever the
   Seller shall not be liable in any way for the loss of revenue or profits or any consequential
   loss or damages for failure to deliver on such date.
7. Freight and Handling:
   Goods are sold ex store with any freight and handling charges for the account of the Buyer.
   Goods returned from evaluation or for warranty claims must be consigned by the Buyer
   freight pre-paid.
8. Risk: Risk of any loss, deterioration or damage of or to the goods shall be borne by the Buyer from the time of despatch from the premises of the Seller. The Buyer shall insure and keep insured the goods to the full price against all risk until the Seller has received payment for the goods in full. The Seller will not be held liable for any damage,
9. Ownership of Goods
   All goods shall remain the property of the Seller as legal and equitable owner pending
   cleared payment in full of all moneys due and owing in respect of the Goods owed by the
   Buyer to the Seller. The Buyer acknowledges that the Buyer is in possession of the Goods
   as bailee for the Seller pending payment in full of all moneys due to the Seller. Unless the
   Seller directs otherwise, the Buyer may dispose of any Goods to third parties by the way of
   bona fide sale at full market value in its normal course of trading.
10. Default
    a) In addition to any other provision hereof, the Buyer shall be in Default if any of the
    following events shall occur:
    b) If the Buyer fails to pay any amount due by the due date. ii) If the Buyer fails to meet any
    obligation to the Seller. iii) If the Buyer becomes insolvent. iv) If a Receiver, Liquidator or
    Official Manager is appointed in respect of the Buyer. v) If a compromise arrangement with
    the Buyer’s creditors is made or likely to be made. vi) If the Buyer ceases or threatens to
    cease carrying on business. vii) If the ownership or effective control of the Buyer is
    transferred, or the nature of the Buyer’s business is materially altered. viii) If the Buyer does
    or permits any act or thing likely to prejudice or put at risk the Goods or the Seller’s rights or
    interest (including its security interest) in the Goods.
    c) For the purposes of clause 10a) hereof, a reference to the Buyer shall include the
    Guarantor(s).

d) If an event of Default shall occur (notwithstanding that the Seller may have waived some
previous default by the Buyer) then:
e) All sums owing by the Buyer to the Seller shall become immediately due and payable. ii)
The Seller may, without prior notice, enter the premises of the Buyer or any other premises
that the Buyer is authorised to enter and retake possession of the Goods and sell them
without being liable in any way to the Buyer. Furthermore, the Buyer shall indemnify the
Seller for all costs (including legal costs), claims by third parties or whatsoever in retaking
possession and selling the Goods. iii) The Seller may by notice in writing suspend or
terminate the Credit Account.
f) Notwithstanding the foregoing, the Seller shall be entitled at any time in its sole discretion
and without notice to the Buyer to suspend or terminate any credit account with the Buyer
and the Buyer shall forthwith deliver the Goods to the Seller at its place of business or at
such other place as shall be agreed upon.

11. Product Warranties:
    The Seller warrants all goods to be free from defect and, unless stated otherwise, such
    warranty shall be for a period of 12 months from date of purchase. The Seller shall, at its
    option, repair or replace any defective goods provided that the goods have not been subjected to improper use and that the claim is within the provisions of the warranty applicable to the respective products. Proof of date of purchase may be requested by the Seller to support any warranty claim. The Specifications of all products are approximate and are subject to change without notice.

12. Returns: The Seller will not accept the return of goods already invoiced unless any such
    return is arranged in advance. Where the Seller accepts returned goods a 20% restocking
    fee may be levied. Approval for credit returns must be requested on the Seller’s Return
    Authority (RA) form within 14 days of receiving the goods. Approval for credit is at the
    Seller’s exclusive discretion and any goods approved for return must be:
    -Returned to the Seller within 7 days of receiving RA approval; -Returned free into the
    Seller’s store with all costs including the original shipping costs to the Buyer being payable
    by the Buyer; -In “as new” condition in the manufacturer’s original container, unsoiled and
    undamaged.
    No credit will be issued for: -Goods received without an approved RA. -Goods returned more
    than 30 days from the invoice date. -No cash refund will be given for goods returned and
    accepted by the Seller but a credit will be applied against the buyers account.
13. Errors and Omissions:
    The Seller shall not be liable for any errors or omissions or for incidental or consequential
    damages arising from the supply or use of any Goods supplied by the Seller.
14. Exclusions of Liability:
    To the maximum extent permitted by law, the Seller shall not be liable for lost profits, loss of
    goodwill or any incidental or consequential damages. Further the Buyer agrees that in no
    case shall the liability of the Seller exceed the purchase price of the goods giving rise to any
    liability.
15. Privacy Act The Buyer consents to the Seller making inquiries of third parties with regard
    to the Buyers credit worthiness and receiving and disclosing information in respect of the
    Buyer to such third parties as deemed appropriate by the Seller.
    BUYERS ACKNOWLEDGEMENT
16. The above-named applicant (“the Buyer”) accepts the Terms and Conditions of Sale
    (including any Special Conditions of Sale) as set out in the continuation of this form.
17. The Buyer acknowledges that, on signing this agreement, it grants ULTRA IT LIMITED
    (“the Seller”) a security interest over all of the Buyer’s present and after acquired Goods
    supplied by the Seller and which secures payment by the Buyer of all amounts from time to
    time owing by the Buyer to the Seller in respect of this agreement and any other agreements
    between the Buyer and the Seller, including any future advances.
18. The Buyer agrees that the Seller may register a financing statement in respect of the
    security interest hereby created on the Personal Property Securities Register.
19. Notwithstanding any other term of this agreement, the Seller may withhold possession of
    the Goods from the Buyer until such time as the Seller is satisfied with the creditworthiness
    of the Buyer and the Seller perfects its security interest in accordance with the Personal
    Property Securities Act 1999 (PPSA)

Your customers’ experience should be a top priority for business owners, and for better or worse, technology plays a massive role in shaping that experience.

A seamless, hassle-free experience keeps customers happy and loyal to your brand. In this article, we’ll discuss how some simple technology solutions can vastly improve your customers’ interactions with your business.

Streamline Scheduling and Appointments

Two areas ripe for improvement are scheduling and appointments. Customers want the convenience of booking themselves online at their convenience. With Microsoft 365, you can set up an online booking page where customers select the staff member, date, and time that works best for them. The system automatically syncs with your team’s calendars to check availability. Customers receive email reminders, and you avoid double bookings. This self-service option saves customers time and gives them control.

Ensure a Smooth In-Store Experience

How often have you heard staff complain that “the computer is running slow”? Outdated hardware and software can slow down every transaction and leave customers waiting longer than they should.

Unreliable printers and other peripherals also limit your staff’s workflow efficiency. As a managed service provider, we can optimize your network, install the latest software updates, and replace aging devices. A quick, reliable system makes for happier customers and employees.

Get Customers the Information They Need, Fast

It’s about more than just customer-facing features, too. Can your staff easily find what they need when a customer has a question? If data lives in different locations, such as local files and cloud services, it introduces delays. Centralizing customer records in a cloud-based customer relationship management (CRM) system allows employees to pull up information instantly.

Add Convenience Through Technology

While fixing issues is important, new features can also enhance the customer experience. For example, allowing customers to pay using their phone through Apple Pay makes checkout quicker, and sending SMS notifications when an order is ready for pickup adds convenience. Chat with us about innovative ways to streamline processes and exceed expectations through technology.

Partner with a Managed Service Provider

As a small business owner, staying on top of changing technology demands can be a full-time job; that’s where we come in as your managed service provider. We monitor your network 24/7, apply security patches, and upgrade systems so you can focus on your core business. Most importantly, we ensure your technology runs smoothly to deliver the very best experience for your customers. To find out more, talk to our friendly team at Ultra IT.

It’s a Tuesday afternoon, and you’ve just sat down to focus on an important project. But suddenly, you notice your internet connection isn’t working. A few minutes later, the printer on the other side of the office starts beeping with an error. Then, a pop-up appears on your computer saying your antivirus subscription needs to be renewed.

You sigh in frustration. Not again! In the back of your mind, you see the notification from last week that your backup failed, but you haven’t had time to look into it.

Who do you even call for these issues? Which company provides your internet? Is it the one that also sets up the printer? Or did you get them from separate vendors at different times? You can barely remember all the various IT products and services you use on a daily basis, let alone who’s responsible for each one.

It’s a common dilemma business owners face. Over the years, technology solutions have been patched together from various sources, but now, when problems crop up, you’re left scrambling to determine who handles what.

When multiple providers are involved, finger-pointing becomes common. “It’s not our problem; you need to call someone else.” This runaround can drag problems out for days or weeks.

Wouldn’t having one trusted IT advisor on your side be a relief, rather than frantically searching for answers when problems strike? Imagine this: instead of making call after call, you open an app on your phone and quickly send a message explaining the issue. Then, you can relax, knowing your MSP is already working to resolve it.

A managed services provider is trained to see the bigger picture of your entire technology ecosystem. They can work with you proactively to design integrated systems that work as a cohesive unit, eliminating compatibility issues caused by patchwork solutions over time. And with 24/7 monitoring, your MSP is often alerted to problems even before they affect you.

Rather than waiting for problems to disrupt your work, your MSP shifts you to a proactive model where they work behind the scenes to pre-empt as many issues as possible, so there’s no more feeling stressed each time a new pop-up or error message appears!

With specialized vendor relationships, an MSP may also be able to save you money on ongoing costs such as internet fees or cloud services. So, not only do they provide enhanced support but their expertise can also lower your regular expenses.

Imagine your busy day without worrying about when the next IT glitch may strike. With a dedicated MSP partner, you can gain that peace of mind.

To discuss this with Ultra IT reach out to us here.

Your time is valuable as a small business owner, and you constantly juggle multiple priorities. While collaboration tools such as Microsoft Teams have become essential for keeping employees connected, trying to make sense of all the day-to-day chatter and discussions happening across different channels and conversations can sometimes feel overwhelming.

It’s still in its infancy, but Microsoft Teams now offers an AI assistant called Copilot that can help you stay on top of everything by analyzing conversations and extracting only the most critical insights and action items.

Many businesses are still determining how AI could help, but Copilot has proven helpful for streamlining tasks. It has yet to be completely rolled out, but it may interest clients who wish to remain at the cutting edge.

Here’s an overview of what it can do.

Summarize Discussions in Real Time

Have you ever left an extended Teams meeting only to realize later that you can’t recall all the agreements and next steps that were discussed?

Copilot listens in on your audio and video calls, takes notes in real-time, and automatically generates summaries at the end highlighting the top 3–5 most significant topics. This helps ensure nothing falls through the cracks.

Gain Context for Past Conversations

Need to revisit a discussion from last month but need help finding the right message thread? Copilot’s AI-generated summaries provide overviews of past conversations so you can quickly get up to speed. Its search tool makes it easy to locate specific past discussions.

Capture Insights from Meetings

Instead of wasting hours re-watching lengthy recordings after the fact, Copilot’s summaries can capture valuable insights, questions, and action items that emerged from your meetings. You can even ask Copilot clarifying questions to learn more about the topics discussed or get additional context on decisions made.

Streamline Administrative Tasks

Do you find yourself bogged down with repetitive follow-up work such as compiling notes, generating reports, or answering the same questions over and over? Copilot handles tasks such as compiling notes and answering repeated questions, freeing up your time. Its natural language understanding means you can type requests such as “summarize last week’s sales discussions” and get a written report back immediately.

Access Information Anywhere

Copilot integrated directly into Teams works no matter where you are: on a laptop, tablet, or phone. You can check summaries and search past conversations from your phone during your commute, or access meeting recaps and ask Copilot questions while traveling for client meetings. Its mobility means your information is always at your fingertips.

Does the prospect of regaining hours each week from these types of productivity gains and information access sound appealing?

Reach out, and we can register your interest in the Copilot rollout to our clients.

As a managed service provider, we always aim to give our clients a technological edge in business, and Copilot could be a big one. Contact us here to discuss your businesses requirements.

With Deepfakes becoming increasingly sophisticated, it’s a legitimate question. But what exactly is a Deepfake exactly, and no one is exempt from being targeted.

Deepfakes are videos or images manipulated using artificial intelligence (AI). Deepfake AI has the ability to train itself on lots of real photos and videos, learn how to move people’s faces, and emulate their voices to make it seem like they are saying or doing something they really are not.

AI is very good at emulating people because it’s seen many real examples. A recent incident at a large multinational company shows how convincing these deceptions can be.

The Unusual Request

The incident began when an employee in the company’s Hong Kong office received an email, supposedly from their Chief Financial Officer (CFO) in the UK headquarters. The CFO requested an immediate and sizable money transfer to an offshore account, citing an urgent acquisition deal.

Initial Suspicions

As the request lacked important details and was highly atypical, the savvy employee grew suspicious that it could be a phishing attempt. However, the scammers had a more devious plan to sell the deception.

The Fake Video Call

The scammers scheduled a video call with the employee. Through Deepfake technology and previously captured sources, they generated remarkably life-like digital imitations of the CFO and other executives.

Selling the Ruse

During the brief call, the fake participants did just enough to confirm the money transfer request and add pressure due to the supposedly sensitive deal. Faced with what seemed an authentic interaction, the employee’s doubts were eased.

Falling for the Scam

Believing he had verified the request through a live video call, the employee initiated the large, fraudulent money movement. It wasn’t until double-checking with head office that the deception was uncovered.

The Evolving Threat

This incident serves as a sobering reminder that even conscientious employees can fall victim to a well-planned Deepfake scam. While live video interaction was once considered an ironclad way to verify identities, the latest Deepfake techniques mean any communication channel is now vulnerable to sophisticated spoofing.

Preventing Future Attacks

Businesses can take steps to prevent such a costly deception.

Companies should implement multiple-level approval processes for money transfers, regardless of the sender’s apparent seniority.

Additionally, questioning aspects of interactions and observing participants could help uncover anomalies that indicate Deepfakes.

To learn more about Deepfakes and how to protect your organization, reach out to one of our security experts here at Ultra. We’d be happy to assess your security posture and policies to recommend tailored improvements.

PDC creative are a busy creative agency based in Whangarei. Here, Travis Bloem shares how the relationship with Ultra IT has evolved over the years,  and how being on a Managed Service Agreement has supported their business goals. (Read more about the benefits of an MSA plan here). 

“What began as a relationship by default, turned into a service we feel is now a pillar of our business operations scaffolding. 

For many years we were using a small, local IT business that handled everything for us. They were bought by Andrew at Ultra IT and after a formal introduction we were happy to continue our relationship with Andrew and his team. 

The previous business ticked the boxes and provided support as and when we needed it. They were your typical IT service and we valued the personal and professional help they provided. Moving over to Ultra was an eye-opener for us. 

That personal and valued feeling we had from the original, small IT team we used never left for a second. As a small, yet fast-growing business, we never once felt insignificant or not supported by the Ultra team. 

Moreover, the biggest impact Andrew and his team had was far greater. 

Ultra IT weren’t just the ambulance at the bottom of the cliff waiting to fix our hardware and software problems when they popped up like most other IT businesses. They actively tried to learn about our business and invest their time into finding solutions for us to not just pre-empt any issues, but help streamline and add value to our business at the same time. What they did in a few short months streamlined our processes, boosted our productivity and safeguarded sensitive business and client information. They helped us level up as a business.

These are some of the things that Ultra IT did for PDC

1. Move data to Microsoft 365
2. Setup cloud and device security
3. Microsoft Training
4. Device Leasing
5. Computer Desks and Cable tidying.

As a digital marketing agency spending most of our time creating online content for clients, it gives us peace of mind to refer our clients directly to Ultra for the plethora of services they help them with. Ultra IT work with a large number of clients we deal with and it is easy for us to do what we do best when we know they’re covered in all things IT by Andrew and his team.

I look forward to the future of my business as we grow and add new team members, all the while knowing we are backed and supported by Ultra IT.”

Warm regards,

Travis Bloem | pdc creative – Director – Head of video and photo 

Pdccreative.co.nz

If you would like to discuss how being on a Managed Service Agreement can support your business goals, please feel free to reach out to us here